Help & Support
Most visited solutions this month
  1. How do I edit and manage my ADS campaigns?
    In Advertise software - 24 July 2014
  2. Contact
    In FAQ - 09 December 2013
  3. How to uninstall MacKeeper
    In Software - 03 September 2014
  4. Softonic (for Windows): How to download and install Softonic for Windows.
    In Video tutorials - Softonic for Windows - 03 September 2014
  5. How to uninstall a program in Win Vista and Win 7
    In Video tutorials - Software - 03 September 2014
  6. How to search a program on Softonic
    In Search tool - Video tutorials - Software - 08 July 2014
Latest solutions
  1. How to improve your ads performance
    In order to get good results, reaching the highest potential for your ads is crucial. Throughout this article, we will be explaining you how to optimize your ads according to the type of ads you have chosen. Sponsored result ads: This type of ads will...
    In Advertise software - 25 August 2014
  2. How to register to Softonic
    In this video tutorial we'll show you how to create an account on Softonic. Enjoy!       [ShowHide] Creating an account on Softonic is totally free. Becoming a registered user gives you extra advantages, such as being able to...
    In Video tutorials - User registration - 04 September 2014
  3. How do I download and install an app on my Symbian phone?
    If you want to download and install an app on your Symbian phone we recommend you to visit our mobile site.  You can look for programs using the search box. First of all, you need to enter the name of the app you’re searching for and tap on &l...
    In Mobile - 30 April 2014
  4. How to search, download and install Whatsapp on your Android
    WhatsApp Messenger is an instant messaging app. In addition, it also allows you to send images, video and audio files. WhatsApp is the successor of traditional text messaging, but with the difference that the messages you send are free, instant and are se...
    In Mobile - Video tutorials - 24 April 2014
  5. What is the Softonic mobile web?
    The Softonic mobile web is the newest way to discover all that Softonic has to offer. By browsing this website on your phone or tablet you will get to know the best apps and you will be able to download them. You will also find news and articles that...
    In Mobile - 24 April 2014
  6. How do I download and install an app on my BlackBerry?
    If you want to download and install an app on your BlackBerry we recommend you to visit our mobile site.  You can look for programs using the search box. First of all, you need to enter the name of the app you’re searching for and ...
    In Mobile - 14 April 2014
  7. How do I download and install an app on my Windows Phone?
    If you want to download and install an app on your Windows Phone we recommend you to visit our mobile site   Now you can look for programs using the search box. First of all, you need to tap on the search icon:     Enter the...
    In Mobile - 10 April 2014
  8. How do I download and install an app on my Java phone?
    If you want to download and install an app on your Java phone we recommend you to visit our mobile site.  You can look for programs using the search box. First of all, you need to enter the name of the app you’re searching for and tap on &ldqu...
    In Mobile - 10 April 2014
  9. How do I publish my software on Softonic?
    In order to publish your software on Softonic you will need to register for a free Developer Center account.     To create a new account, please enter a valid email address and set up a password. Once you have registered and received v...
    In Publish software - 02 June 2014
  10. How do I uninstall a toolbar on Internet Explorer?
    If you want to uninstall a toolbar on Internet Explorer you need to follow these simple steps:    1. Go to Start and click on "Control Panel"     2. Click on "Programs - Uninstall a program"...
    In Browser - 02 April 2014
  11. How do I download and install an app on my iPhone?
    If you want to download and install an app on your Android phone we recommend you to visit our mobile site or to download our Softonic app.  Now you can look for programs using the search box. First of all, you need to tap on the search ...
    In Mobile - 10 April 2014
  12. How do I uninstall a toolbar on Firefox?
    If you want to uninstall a toolbar on Firefox you need to follow these simple steps:    1. Go to Start and click on "Control Panel" 2. Click on "Programs - Uninstall a program"   3. Click on the toolbar and then on "Remove" &...
    In Browser - 02 April 2014
  13. How do I reset the homepage and search engine on Google Chrome?
    You can reset your Google Chrome homepage and search engine very easily. Just follow these steps: Click on the Google Chrome menu icon and select "Settings"   Locate "Appearance" and tick on the "Show Home button".  Click on "Change"...
    In Browser - 25 March 2014
  14. How do I reset the homepage and search engine on Mozilla Firefox?
    You can reset the homepage and the search engine on Mozilla Firefox very easily. Just follow these steps: Open the webpage you want to set as your homepage. Click on the "Tools" menu and select "Options":   Click on the "General" tab, if ...
    In Browser - 25 March 2014
  15. How do I reset the homepage and search engine on Internet Explorer?
    You can reset the homepage and search engine on Internet Explorer very easily:    Click on the settings icon and then on "Internet options" On the General tab, enter the desired homepage and click first on "Apply" and then on "OK" ...
    In Browser - 25 March 2014
  16. How to download and install the Softonic app for Android
    In this video tutorial we explain how to download and install the Softonic app for Android [ShowHide] Downloading and installing the Softonic app on your Android phone is easy, and thanks to this video tutorial you will be using it in almost...
    In Mobile - Video tutorials - 20 March 2014
  17. How do I download and install the Softonic app on my iPhone?
    If you want to download and install the Softonic App for your iPhone please follow these steps:   Navigate to m.en.softonic.com/app/softonic/iphone from your phone or just go to m.en.softonic.com/iphone and search for "Softonic" Click ...
    In Mobile - 09 April 2014
  18. How do I download and install the Softonic app on my Android phone?
    If you want to download and install the Softonic App for your Android phone please follow these steps:   Navigate to m.en.softonic.com/app/softonic/android from your phone or just go to m.en.softonic.com/android and search for “Softoni...
    In Mobile - 09 April 2014
  19. What is the Softonic app?
    Our new Softonic opens the door to a new world of software and content within your reach. Through this app you will have access to a portable, multiplatform software guide that will broaden the possibilities of your device. Thanks to the Softonic app y...
    In Mobile - 26 February 2014
  20. How do I find out my phone’s operative system?
    Finding out your phone’s operative system is crucial when it comes to look for apps compatible with your device. Moreover, every operative system may have different versions that are bound to be periodically updated. That’s why some apps work...
    In Mobile - 06 February 2014
  21. Can I install Adobe Flash Player on my smartphone?
    Unfortunately Adobe has discontinued Flash Player for many smartphones. For further information please visit their site: http://www.adobe.com/devnet-apps/flashruntimes/certified-devices.html As an alternative we recommend you to install Skyfire, a brows...
    In Mobile - 05 December 2013
  22. What is Softonic Moba?
    Softonic Moba is our very own mobile-based application. It has been created by our in-house developers and it will help you find the best apps for your phone!     Softonic Moba is a personalized app directory. It is the easiest way to find ...
    In Mobile - 26 February 2014
  23. I purchased RegClean Pro and I need support. What do I do?
    On Softonic we do not sell RegClean Pro and we are not the developers of this program. We therefore cannot provide technical support or help you with purchase-related issues.  Softonic only offers the trial version of RegClean Pro.  If yo...
    In Software - 30 October 2013
  24. Does Softonic offer any kind of paid subscription?
    On Softonic we don’t offer any kind of paid subscription. Downloading programs on our site is totally free and we never ask for your phone number or for your credit card or bank account details. If you have subscribed to a SMS premium service we re...
    In Downloads - FAQ - Software - 08 July 2014
  25. How do I change my e-mail on my user profile?
    Unfortunately our agents cannot change your user e-mail for you. Due to data protection policies we cannot access your personal information. However, you can change your user e-mail very easily.   In order to change your user e-mail you need to go ...
    In User registration - 17 December 2013
  26. Does Softonic sell programs directly?
    Softonic does not sell programs directly. The “Buy now” button that can be seen on some software reviews redirects to the developer’s selling platform or to the online store of some of our affiliates. That’s why we don’t have...
    In Orders - 24 July 2014
  27. How do I download and install an app on my Android phone?
    If you want to download and install an app on your Android phone we recommend you to visit our mobile site or to download our Softonic app.  Now you can look for programs using the search box. First of all, you need to tap on the search icon:  ...
    In Mobile - 10 April 2014
  28. Where will my ads appear
    In this video tutorial we will show you where your ads will appear in Softonic. [ShowHide]   - There are two types of ads for your campaigns. - You can create Sponsored Results and Contextual Display Ads. - When it comes to Sponsored ...
    In Video tutorials - Advertise software - 18 December 2013
  29. How can I add my billing details
    In this video tutorial we will show you how to add your billing details in your Softonic Developer Center account. [ShowHide]   - Adding your billing details is really easy! - Inside your account, head over to the “Billing” ...
    In Video tutorials - Advertise software - 10 December 2013
  30. How can I create a contextual display ad
    In thi video tutorial we will show you how to create a contextual display ad using Softonic Developer Center. [ShowHide] Creating a contextual display ad is really simple. The first thing you have to do is to name your campaign once you cre...
    In Video tutorials - Advertise software - 10 December 2013
  31. How can I create a sponsored result ad
    In this video tutorial we will show you how to create a sponsored result ad using Softonic Developer Center. IMPORTANT UPDATE: Please take into account that currently the sponsored result ad for mobile/tablet is not available.Sorry for the inconvenienc...
    In Video tutorials - Advertise software - 24 July 2014
  32. How do I access my Softonic account?
    In order to access your Softonic user account please click on the user icon located on the upper right side of the screen:   Type your e-mail and password on the identification window and click on the “Login” button.   Once you&r...
    In User registration - 28 February 2014
  33. How to download and request Office Professional Plus 2013 trial product key
    After releasing Office Professional Plus 2013, Microsoft offers a trial product key for this version.   In this video tutorial we will show you how to download this trial version and request your trial product key.   Warning: Microsoft doesn...
    In Video tutorials - Software - 03 September 2014
  34. How to uninstall TuneUp for Mac
    If you'd like to uninstall just the TuneUp application and not any of the associated files installed along with it (preferences, cache, etc), simply drag the TuneUp icon from your Applications folder, into the trash can on the bot...
    In Software - 31 October 2013
  35. How to uninstall MacKeeper
    If you wish to uninstall the MacKeeper application from your Mac, please follow these steps: 1. Quit the application. 2. Open your Applications folder. 3. Find the MacKeeper icon and drag it to the Trash.     4. For security reasons, you...
    In Software - 03 September 2014
  36. Help and Support for Developers
    Welcome to the Softonic Help and Support Center for Developers   On this site you will be able to gather the information you need about our services aimed at developers and to contact our experts in order to solve your questions.    &nb...
    In Advertise software - Publish software - Developers - 30 April 2014
  37. What is the Softonic Developer Center?
    The Softonic Developer Center is our portal designed for developers. Here you will be able to publish, update and promote your programs. This tool will give you the opportunity to:   - Publish a program in all Softonic language sites.   - Up...
    In Developers - 10 April 2013
  38. How to uninstall a program in Windows XP
    In this video tutorial we will show you how to uninstall a program in Windows XP: [ShowHide] In this video tutorial we will show you how to uninstall programs in Windows XP. First, you need to make sure that the program you want to uninstal...
    In Video tutorials - Software - 10 December 2013
  39. Softonic (for Windows): How to download and install Softonic for Windows.
    Do you want Softonic on your computer? In this video tutorial we will show you how to download and install Softonic for Windows.   [ShowHide] Do you want to install Softonic on your computer? In this video tutorial we will show y...
    In Video tutorials - Softonic for Windows - 03 September 2014
  40. Softonic (for Windows): How to create a customized program list
    Softonic for Windows allows you to create a list with you favorite programs. In this video tutorial we will show you how to create lists and how to add programs. [ShowHide] Softonic for Windows allows you to create lists with your favorite ...
    In Video tutorials - Softonic for Windows - 10 December 2013
  41. Softonic (for Windows): How to search, download and install a program
    In this video tutorial we will show you how to search, download and install a program using Softonic for Windows. [ShowHide] "Thanks to Softonic you can search, download and install a program without leaving your desktop. Just find the progra...
    In Video tutorials - Softonic for Windows - 10 December 2013
  42. What is Softonic (for Windows)?
    Softonic for Windows is our brand new application that connects you to the best of Softonic. In this video tutorial we will show you Softonic for desktop's main features. [ShowHide] You can now have Softonic on your desktop! Browse Softonic...
    In Video tutorials - Softonic for Windows - 10 December 2013
  43. The program review on Softonic (for Windows)
      The program review has a lot to offer on Softonic. This is what you will see when you click on a program's name:       You will have at your disposal a complete review of the program made by one of our editors. You will fin...
    In Softonic for Windows - 18 December 2013
  44. First impressions about Softonic (for Windows)
      Welcome to Softonic! After downloading and installing this program you will see the following:     As you can see at first glance, the user interface is clean and intuitive. You will be able to see what's new on Softonic as well as so...
    In Softonic for Windows - 18 December 2013
  45. How do I update programs already installed on my PC?
    Softonicallows you to see what programs are installed on your PC and gives you the chance to update them separately with just one click. Let Softonic take the hassle out of looking for updates!   To see what programs are already installed on your c...
    In Softonic for Windows - 19 December 2013
  46. How do I download and install Softonic (for Windows)?
    If you wish to download and install Softonic you will need to go here:   http://softonic-for-windows.en.softonic.com/   On this site you will find a complete review and some screenshots made by our in-house editors. It contains valuable info...
    In Softonic for Windows - 18 December 2013
  47. What are the Featured Lists about?
    The Featured Lists are a set of lists of programs that Softonic recommends you to check out. You can have a look at them if you click on "Featured Lists".        There are several lists (usually more than two) and every now and the...
    In Softonic for Windows - 19 December 2013
  48. How do I update my programs on Softonic (for Windows)?
    Softonic offers you the possibility to update the programs installed on your PC! You can have a look at those that need to be updated by clicking on "Updates".      Only those programs that need to be updated will appear on this list. ...
    In Softonic for Windows - 19 December 2013
  49. How do I create a List on Softonic (for Windows)?
    Creating a list on Softonic will allow you to have your favourite programs at hand. Just follow these simple steps in order to create one:   1. Click on "My Lists" and then on "+".       2. Give a name to your list:   &n...
    In Softonic for Windows - 19 December 2013
  50. How do I ask you questions about Softonic (for Windows)?
    If you have any questions about Softonic do not hesitate to send them to us. We will be happy to read everything you want to tell us about this program! All suggestions will be more than welcome, for they help us to improve the program and the service we ...
    In Softonic for Windows - 19 December 2013
  51. How do I download a program using Softonic (for Windows)?
    Downloading a program using Softonic is free and it couldn't be easier! There are two ways of searching and downloading programs:   Write the name of the software or a specific feature on the search box and press enter.     &n...
    In Softonic for Windows - 03 September 2014
  52. Account settings on Softonic (for Windows)
    You can change your account settings on Softonic anytime. Just click on "Settings" and then on "Account" or click on your username.      You will then be able to do the following:   Change your username.  Change your...
    In Softonic for Windows - 20 December 2013
  53. How do I set my preferences on Softonic (for Windows)?
    Softonic is meant to be very user friendly, so you will have no trouble when setting your preferences. If you want to change them, just click on "Settings" and then on "Preferences":     You will then be able to decide whether you want Soft...
    In Softonic for Windows - 20 December 2013
  54. How do I login to Softonic (for Windows)?
    In order to log in to Softonic you just need the same e-mail and password you use when logging in on Softonic.com. However, you can connect via your Facebook account if you are not a registered Softonic member or create an account. Bear in mind that when ...
    In Softonic for Windows - 20 December 2013
  55. What is Softonic (for Windows)?
    Softonic is the brand new product made by our in-house developers. Now you will not need to browse the Internet in order to find the best software for you. Just download and run Softonic and you will be able to find, download and enjoy software strai...
    In Softonic for Windows - 17 March 2014
  56. How do I delete my user account?
    It's a pity you want to delete your user account! However, you can do it freely anytime. Please follow these steps:   1. Click on you username:         2. Click on "Edit my details":         3. Th...
    In FAQ - User registration - 04 September 2014
  57. Softonic ADS: billing & costs
    The great thing about Softonic ADS is that you can decide how much you want to invest on your campaigns, so there's not really a fixed cost. It's up to you to define your budget and prices (starting at $0.01 per click). Using existing data, our system can...
    In Advertise software - 24 July 2014
  58. How do I delete my Softonic ADS account?
    If you want to delete your account on Softonic ADS please follow these steps:   1. Log in to Softonic ADS.    2. Click on your e-mail and select "Account Settings".          3. Click on "Unsubscribe ...
    In Advertise software - 10 April 2013
  59. How do I change my payment data?
    You can change your payment data after logging in to Softonic Ads. Then go to "Billing" and to "Payment Data".        Should you have any questions, please do not hesitate to contact us. 
    In Advertise software - 10 April 2013
  60. Ad revision & rejection
    Any new ad or changes on an existing ad will be subject to validation before being published on Softonic.com to ensure they adhere to our advertising guidelines. However, in case you promote a software product listed on Softonic.com with a Sponsored ...
    In Advertise software - 24 July 2014
  61. Softonic ADS campaign performance
    Keeping an eye on your Softonic ADS campaign performance is the key to success! In this article we will tell you the four things you need to check on a regular basis in order to keep it running smoothly, efficiently and effectively.    Ad perf...
    In Advertise software - 24 July 2014
  62. Softonic ADS glossary
    Before getting started you might find this glossary useful to become more familiar with the terminology used around Softonic ADS so you can get a better picture of what this service has to offer.    - Softonic site/instance: Softonic...
    In Advertise software - 24 July 2014
  63. How do I edit and manage my ADS campaigns?
    Your Ads Campaign has to be maintained and controlled regularly. At the beginning, a daily follow up is recommended. It is important to follow the performance of the ads to determine the settings that generate positive results and those that don...
    In Advertise software - 24 July 2014
  64. How do I unsubscribe from the newsletters?
    Have you grown tired of our newsletters? No problem! Follow these steps to unsubscribe:    1. Go to Softonic and log in as user.    2. Click on your username in order to access your profile.    3. Go to your pe...
    In FAQ - User registration - 18 December 2013
  65. What is the user profile?
    When browsing your user profile you will be able to do things such as changing and editing your details, check your subcription to our newsletter, have a look at your recent activity and favorite software, etc.    You can access your profile b...
    In User registration - 17 December 2013
  66. How do I log in to my Softonic account?
    In order to access your account on Softonic you will have to go to our site and then click on "Login":       Please give in the email and the password you chose when you signed up and cllick on "Login". You can also choose if...
    In User registration - 17 January 2014
  67. How do I respond to a user on Softonic Answers?
    You can help other users by sharing your knowledge and experience and answering to the questions posted on Softonic Answers. To do so, you will need to be registered.    Please follow these steps in order to answer a question:  &nbs...
    In Softonic Answers - 18 December 2013
  68. How do I publish a question on Softonic Answers?
    In order to publish a question on Softonic Answers you need to be a registered user. Please follow these steps if you want to publish a question:   1. Log in as user.    2. Write a title for your question and then click on “Ask...
    In Softonic Answers - 18 December 2013
  69. What is Softonic Answers?
    Softonic Answers is our users’ community where you will be able to:   1. Ask and answer software-related questions. 2. Find the software you need. 3. Share your knowledge by recommending programs and giving useful advice to other users...
    In Softonic Answers - 18 December 2013
  70. How to uninstall a program in Win Vista and Win 7
    In this video tutorial we will show you how to uninstall a program in Windows Vista and Windows 7. [ShowHide] In this video tutorial we will show you how to uninstall programs in Windows Vista / 7. Since the procedure of uninstalling programs...
    In Video tutorials - Software - 03 September 2014
  71. What is Softonic ADS?
    Softonic ADS is a great tool developed by Softonic that represents a great way to boost your business. By joining Softonic ADS you will be able to create and manage online advertising campaigns that will help you promote your product in an audience of 108...
    In Advertise software - 24 July 2014
  72. How do I update a program that was already on Softonic?
    Thanks to the Softonic Developer Center you can update a program that has been previously added and reviewed by Softonic editors.  In order to do so, you will need to create a free account. If you already have one, just use the login optio...
    In Publish software - 04 June 2014
  73. How to search a program on Softonic
    In this video tutorial we will explain you how to search and find a program on Softonic. You will be able to learn how to use our search filters in order to optimize your search and quickly find the program you’re looking for. [ShowHide] ...
    In Search tool - Video tutorials - Software - 08 July 2014
  74. How to get the license for Microsoft Office 2010
    IMPORTANT NOTICE: Microsoft doesn't offer Office 2010 license anymore.   If you want MS Office in your computer you can download and install the new Office Professional Plus 2013 version. In this video tutorial we show you how to do it: Ho...
    In Software - 07 June 2013
  75. Contact
    Our customer support team will help you discover the best software for your computer and mobile device. Before contacting us we recommend you to take a look to our FAQ and to our latest solutions.  We are happy to answer any questions regardin...
    In FAQ - 09 December 2013
  76. What is Softonic?
    Softonic is one of the most popular multilingual software guides in the world. On our website you will find information about software and the latest Internet trends. However, we are not the developers of the software listed on our website and we do not s...
    In FAQ - 27 February 2015
  77. What are the categories?
    Our categories classify different programs published at Softonic according to a topic or a specific feature. This classification makes it easier for our users to find the right program. You can see it at the left side of the screen:     Mo...
    In FAQ - 19 September 2013
  78. What are the main advantages of using Softonic?
    Downloading programs on Softonic offers many advantages to our users:   Free download: you don’t have to pay anything to download from Softonic. Just choose your platform or device and start downloading! 100% virus free download...
    In FAQ - 27 February 2015
  79. The license key does not work
    In case the license key you have received after purchasing the program does not work please try the following. Please note that Softonic does not sell programs directly and that we are not the developers of the programs listed on our website.   ...
    In Orders - 08 July 2014
  80. How do I search for programs?
    Our quick search box allows you to search for programs on Softonic in a very fast and easy way. You will find our quick search box at the top of our website.      You can write the name of a software or a feature you are looking for. ...
    In Search tool - FAQ - 04 September 2014
  81. I have not received the confirmation e-mail after purchasing the program
    In case you have not received the confirmation e-mail after purchasing the program we recommend you to check your e-mail’s spam folder, as sometimes these e-mails can be automatically dismissed as spam. Please note that Softonic does not sell progr...
    In Orders - 08 July 2014
  82. How do I sort and filter the search results?
    Softonic’s search options allow you to sort and filter the search results in order to suit your needs.    You may sort the search results through a drop-down list:     1. By relevance: the results are shown according to th...
    In Search tool - FAQ - 08 July 2014
  83. How do I buy a program?
    The first thing you have to check if you want to buy a program is if you can find the Buy now button on the program's review.       Once you click on Buy now you will be redirected to the order form, where you will find its total ...
    In Orders - FAQ - Software - 08 July 2014
  84. How many types of program licenses are there?
    It's up to the program's developer to decide the program's license type. Knowing this information is important, as you can decide whether to download a free program or a demo. The program’s license type can be seen on every program review. You will...
    In FAQ - 04 September 2014
  85. How do I register to Softonic?
    Please follow these easy steps in order to register to Softonic:   - Click on the user icon that can be found on the upper right side of our website.   - On our registration page you will find three different options for you to sign up on ...
    In User registration - 17 December 2013